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Behind the Desk: A Webinar for Front Office Teams
Hosted in AEST

Mastering Boundaries & Professional Practice

Do you find it challenging to respond to difficult client interactions or navigate boundaries within your work role? This online webinar is designed specifically for mental health administrative staff who want to enhance their conflict resolution skills, effectively respond to crisis, and better understand their professional limits within their role.

What You'll Learn: 

  • Understanding Boundaries as an Administrative Team Member: Discover practical strategies to establish and maintain clear personal and professional limits, while balancing multiple responsibilities.
  • Responding to Crisis and Difficult Conversations: Equip yourself with the tools to handle challenging situations calmly and professionally, from crisis management to navigating tough conversations. 
  • De-escalation Techniques: Master strategies for diffusing tension and reducing conflict when dealing with upset or dysregulated clients. 
  • Debrief, Wellbeing and Self-Care: Learn how to effectively debrief after challenging interactions and prioritise self-care to maintain your own mental health and well-being. 

Why Attend: 

This isn't just a presentation; it's a chance to walk away with actionable tools and strategies that can be immediately applied. Whether you are looking to handle difficult client situations with more ease or simply want to improve your overall professional practice, this webinar will empower you with the skills to make effective changes. 

Interactive Discussion & Practical Takeaways: You'll have the chance to ask questions and engage with our trained presenters, who will offer expert insights and practical strategies. 

Who is this for?

  • Practice Managers 
  • Receptionists 
  • Administration Support Staff 
  • Allied Health and Medical Administration Staff 

Don't miss out on this opportunity to gain the skills and confidence you need to respond to crisis and effectively manage boundaries at work. 

Secure your spot today and transform the way you approach boundaries and professional practice! 

 Investment: $149.00 excl. GST 

Group Discounts Available: 

Purchase 3 or more tickets within one transaction and receive a discounted ticket price of $100 + GST per ticket. 


Discount will be automatically applied at checkout. 

Meet Your Presenters 

Melanie Turner 

Senior Counselling and Clinical Psychologist  

Principal Psychologist, Clinical Operations Lead, Senior Counselling and Clinical Psychologist at The Kidd Clinic. 

Melanie is an endorsed Counselling and Clinical Psychologist and has been practising for 17 years. Historically, she has worked across all areas of mental health and has vast experience with anxiety, depression, adjustment issues, emotional regulation and more.

Melanie is very interested in working with neurodivergent adults and older teens (16 and above) and has a special interest in late diagnosed Autistic/ADHD women challenges, harness their strengths and to achieve meaningful life goals.

Melanie has worked in not for profit community based organisations, custodial settings, university settings and private practice, in clinician and management roles.

Jessica Leyton

Registered Psychologist 

Jessica is a Registered Psychologist who completed her Bachelor of Psychology in 2017 and Master of Psychology (Professional) in 2020.

Jessica provides psychological support and assessment for a range of clients and has developed a passion for working with those who have experienced and survived trauma, gender diverse youth and adults, as well as neurodivergent individuals wanting to explore their neurotype.

Having worked within the disability and community sector for the past eight years, she has developed a person-centred approach to her practice and aims to work from a neurodivergent affirming and trauma-informed lens in all aspects of her work.

Jessica has worked across a number of different healthcare settings including: Community groups (i.e. not-for-profits), agency based support work and admin, and private settings. 


Feedback from 'Behind the Desk'

"Our client care team recently participated in a training session with Jessica Leyton. Jess was incredibly engaging, encouraging open discussions and involving the team in practical examples and role plays. These activities helped bring the concepts to life and the training was immediately applicable to our day-to-day work. The session left our team feeling more confident and equipped to handle challenging situations with empathy and professionalism. Highly recommend!"

- Tif (Practice Leader)


"This training proved invaluable and became an instant part of how I communicate with patients. I was provided with effective and easy to use techniques as a part of de-escalation, conflict resolution, and setting boundaries. Amazing, confident, and very well informed presenters"

- Winona (Receptionist)

FAQs

Q. How can I register for the webinar?

You can easily register for the webinar by clicking the "Register Now" button on this page. Simply fill out your details, and you will receive a confirmation email with all the information you need to attend. 

Q. Can I request an invoice?

Yes! Please fill out the following form to request an invoice to be sent to you. 

Invoice Request Form

Q. Can I watch the webinar later if I can't attend live?

Absolutely! The recording will be available for viewing 30 days from when it becomes accessible. Please note that it may take up to a week for the recording to be uploaded and ready to access.


Q. Wha​t will I need to participate in the webinar? 

All you need is a device with internet access and a quiet space to engage with the content. The webinar platform will be hosted on Zoom which you can join with just a click via the link provided. 


Q. Will I be able to ask questions during the webinar? 

Yes! There will be a dedicated Q&A session during the webinar, where you can ask questions directly to our trained presenters. 


Q. What is the cancellation policy?

We understand that plans may need to change. 

If you need to cancel your registration, including change of mind, please note the following terms. 

• Cancellations must be made in writing to events@kiddclinic.com.au.

• Cancellations made 15 days or more prior to the event will incur a 50% cancellation fee. 

• Cancellations made 14 days or less prior to the event will incur a 100% cancellation fee. 

• Refunds will not be offered in the event of non-attendance.


Check out our full Terms & Conditions here: https://the-kidd-clinic.odoo.com/terms